CLASS ENROLLMENT AND CANCELLATION POLICY:
All members are required to pre-enroll in classes to secure a spot in their desired class time through the “Mind Body App” All CrossFit classes are currently capped at 16 members, with the exception of our Saturday morning classes which are capped at 20-24 and changing weekly. If you are unable to enroll prior to the cap then your name will be added to a wait list. If you have pre-enrolled in a class and can no longer attend, you will be required to cancel your enrollment 6 hours prior to the class start time to allow for another member on the wait list to attend the class. If you are on the wait list you will need to wait until a spot opens to attend the class or you will not be allowed in. The system will notify you directly if space becomes available. Please Note: Once you arrive to class you will still need to check in at the front or via your phone to change your status from enrolled to checked in for that specific class. Enrolling in the class is not the same as checking in to class.
ENROLLMENT CANCELLATION:
All members can cancel their enrollment free of charge no later than 3 hours prior to class start. After that time, a fee of $10 will be charged. Please be sure to cancel in a timely manner to allow members on the wait list to attend and to avoid any cancellation fees. This is particularly important now that we are on a limited class size and often have a wait list.
SIGN IN POLICY:
All members must sign in at the front desk prior to your scheduled class to change your status from enrolled to checked in. This includes Foundations, Open Gym, Specialty Classes, Personal Training, and any Specialty classes/events.
LATE POLICY:
If a member is late to class, they will need to check in with the coach on duty to determine if they will be able to attend class. We will close the door at the top of the hour and no one will be allowed to enter class after this time. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches' time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.
MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:
AUTOMATIC RENEWAL:
All Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. All prepaid plans are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to plan, or cancellation must be received 30 days in advance of the next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.
MEMBERSHIP CANCELLATION:
Month-to-Month - No Contract memberships can be canceled at any time, however all cancellation requests must be submitted via our Cancellation Request Form on our site and received (5-7 Business days prior to your credit/debit card processing date.)
6 Month & 12 Month contract memberships require a minimum of 30 days written notice prior to the next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months and 12 months require 30 days written notification prior to your next bill date and will incur an early cancellation fee equal to one month membership for that plan.
MEMBERSHIP HOLDS AND ACCOUNT FREEZES:
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be given to CrossFit ECF via our Membership Hold Request Form (also found on our website) prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All prepaid clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If a client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:
If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.
REFUNDS:
Elite Core Fitness will not provide refunds for any cancellation requests. Membership cancellations are only processed by submitting the cancellation form. Please do not send cancellation messages to our Facebook page, other social media sites or phone calls and texts messages.
Elite Core Fitness does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class.
KIDS AND DOG POLICY:
Elite Core Fitness prides itself on being a kid and dog-friendly gym. But in the interest of keeping everyone as safe and focused on their fitness as possible, we ask that you adhere to these policies regarding children and our four legged friends. All children need to be able to sit unattended at the front of the gym. If they require supervision, please have a responsible adult in attendance to supervise them. Our coaches are not responsible for your children or your pets. If your child is screaming please attend to them. Children are not allowed on the equipment at any time (to include rings, bumper plates, and boxes), and must be off the gym floor during classes. This goes for our furry friends as well. Please clean up after your children to include any snacks they may want to enjoy during the class. We pride ourselves on keeping a clean and rodent/pest free environment for our members.
Dogs must be on a leash at all times. We reserve the right to ask you to remove a disruptive dog at any time. Our staff is not responsible for your dog or any messes they make. Please always ask management first if it is ok to bring your dog to class.
SAFETY:
We reserve the right to scale or stop your training session if it is deemed unsafe. This particularly applies to Open Gym.
Elite Core Fitness reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by Elite Core Fitness for any reason; we will refund the balance or remainder of any prepaid, unused membership.
